This is how you set up the digital Museum Pass on your phone

Download the Museum Pass app from the App Store (for iPhone) or the Google Play Store (for Android), scan your physical Museum Pass in the app and follow the activation steps in the confirmation email. You will receive an activation email that allows you to convert your Museum Pass into a digital version.

The digital Museum Pass is always at hand, more environmentally friendly (less plastic), and allows for faster renewal. You no longer need to carry a physical card when visiting museums.

You can find your newly purchased digital Museum Pass in My Museum Pass. Use the Set Up Yourself option to add your card to the Museum Pass app on your phone, and you’re ready for your museum visit. At the museum, simply show the barcode from the app on your phone.

You can find the Museum Pass app in the App Store (for iPhone) or in the Google Play Store (for Android).

Please note: the card you see in My Museum Pass is not a valid admission ticket. Museums will only grant admission if they can scan the colored, digital Museum Pass with the barcode in the app.

No, once you switch to the digital Museum Pass, the physical card is no longer valid. You can choose to use either a physical or a digital card. Because the Museum Pass is personal, this system helps ensure that everyone uses their card as intended: for themselves, and not for someone else. That’s fair to other cardholders — and to the museums.

Would you like to receive a physical card again after going digital? You can request one from us for €4.95.

The digital Museum Pass is an alternative to the physical card. It is up to the user to choose between these options. The Museum Pass is personalised and cannot be transferred to others. To prevent misuse, it is unfortunately not possible to use both options at the same time. The option to have the Museum Pass as a physical card remains available. However, the digital option offers additional benefits, such as details of current exhibitions and an overview of all participating museums.

Have you bought a digital Museum Pass but haven’t received an activation email? Log in to My Museum Pass using the email address you used to purchase the card. If you don’t have an account yet, please create one: My Museum Pass.

How to activate your digital card

• Go to Museum Pass in My Museum Pass.
• Under Self-service, you can request an activation link for your digital card.
• Select your card and request an activation code.

Within a few seconds, you’ll receive a QR code and a button to activate your card straight away.

• If you’re doing this on your mobile phone, use the button to activate your card straight away.
• If you’re doing this on a computer, scan the QR code using the phone on which you want to use the Museum Pass app. The app will open automatically and you can add the card.

Bought it for someone else? Request the activation link by email and forward the email. Or ask the recipient to scan the QR code.

Access will only be granted if you can show your digital Museum Pass in the Museum Pass app. Make sure your Museum Pass is active on your own phone.

You need the Museum Pass to gain entry to museums. If you’ve forgotten your card (physical or digital), you’ll have to buy a separate admission ticket. The cost of this cannot be refunded.

Here’s how it works:

1. Download the Museum Pass app onto your new phone via the App Store (for iPhone) or the Play Store (for Android)
2. Log in to My Museum Pass and request an activation link; you’ll receive this by email
3. Open the email on your new phone and click on the link. Or scan the QR code in the email using the app

The app works on smartphones running Android 9 or higher and iOS 16 or higher.

Although we officially only support Android devices with Google Play Services, the app now also works on many phones that use alternative Google services, such as Fairphones with /e/OS (version 4.3 or higher) and other devices with microG.

Are you experiencing problems with the app on a device running /e/OS or microG? First, check whether your device is running the latest version of its operating system. Since a microG update in July, known compatibility issues have been resolved.

Always check whether your device is compatible before downloading the app.

An adult Museum Pass can only be linked to one device at a time. If you change devices, you can transfer the card to your new device. This can only be done a limited number of times per year. If you change devices too often, you will not be able to transfer your Museum Pass manually and will need to contact our customer service team.

The Museum Pass Kids (for children up to and including 12 years old) can be used on up to two devices at the same time. You can read here how to set up the Museum Pass Kids on two devices.

Yes, you can temporarily share the digital Museum Pass Kids with another accompanying adult, such as a grandparent or a friend. The card can be active on up to two devices at the same time. The other accompanying adult will need to have the Museumkaart app on their phone.

You can request an activation link via My Museum Pass and forward it to the accompanying adult. They can then activate the card in the app.

You can find all the steps on this instructions page.

It is possible to change the photo on your digital Museum Pass, but this cannot be done via the app or your account. To do so, please contact customer services. They will be able to assess whether the photo can be changed and arrange this for you.

Please note: a photo can be changed no more than once a year. This is a security measure to prevent misuse of the Museum Pass.

Even for a digital Museum Pass, we ask for your address to assist you as best as possible. We need your address to send important messages, generate invoices if required, and provide extra protection against misuse of your Museum Pass.

The Museum Pass attaches great importance to the security of its cardholders’ data. For this reason, it has opted for its own system, which ensures that users’ data is not passed on to third parties. In addition, the Museum Pass app offers additional benefits that are not possible with a digital wallet.

No, the digital Museum Pass is only available for residents of the European Union. The Museum Pass app, which is required to activate and use the pass, cannot be downloaded outside the EU. If you are visiting the Netherlands, you can buy a temporary Museum Pass at a museum, which grants access to 5 museum visits.

If you see the message The time on your phone seems to be incorrect, your phone’s time settings do not match the current time in the Netherlands. This may prevent your digital Museum Pass from being scanned correctly or cause an error message.

Adjust the date and time settings on your phone:

• iPhone: Go to Settings > General > Date & Time and turn on Set Automatically. This automatically sets both the correct time and time zone.
• Android: Go to Settings > System > Date & time and turn on both Automatic date & time and Automatic time zone. Checking the time zone alone is not sufficient.

Can't change the setting?
On an iPhone, the setting may be greyed out if Screen Time is enabled or if the device is managed through a work or school account.

About daylight saving time
Daylight saving time and standard time are changed automatically when the correct time zone is set. Problems usually occur when automatic time is turned off or not working, for example after travelling abroad or if the battery has been empty for a long time.